Refund policy

Right of withdrawal
If you conclude a legal transaction for a purpose that cannot be attributed predominantly to your commercial or independent professional activity (consumer within the meaning of Section 13 of the German Civil Code), you are entitled to the following right of withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must contact us ( Statement clo GmbH, Rheinpromenade 11, 40789 Monheim am Rhein)
( IMPORTANT!: This is not the return address! )
Phone: 02253-1859057 , Email: info@statement-clo.de ) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us (Statement clo GmbH, Philipsstraße 15, 52068 Aachen, Germany) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts:

• For the supply of goods which are not prefabricated and for the manufacture of which
• an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
• for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which cannot be delivered until 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
• for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts,

The right of withdrawal expires prematurely for contracts:

• for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
• for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,
• for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery

Cancellation form
We provide you with a cancellation form. You can access this at the following link: Cancellation form